Support
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How Can I Do A Bank Deposit/Transfer?
PayIDOn your bank’s app/ ATM or cash deposit at your preferred banking branch, select PayIDEnter the following information:PayID ABN: 619 974 864Account Name: HM Global Imports Pty LtdReference: Pl...
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Wholesale Warranty Claims – How to Request a Replacement
If one of your customers experiences an issue with a device purchased from your store, you can lodge a warranty claim through your GreenMart Wholesale account manager or directly through our suppor...
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Troubleshooting Xmax Riggo
When the XMAX Riggo light is flashing, it generally indicates an error or operational issue. Here's a troubleshooting guide based on common causes: 1. Low Battery or Charging Issue Indicator: Ligh...
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Is the Volcano Hybrid or Volcano approved for hospital use under the TGA?
No, the Volcano Hybrid is not TGA-approved for hospital settings. However, STORZ & BICKEL offers two ARTG-listed medical devices: MIGHTY+ MEDIC VOLCANO MEDIC 2 Both are approved for the tempo...
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What is the difference between the Mighty+ and the Mighty?
The Mighty+ offers several upgrades over the original Mighty, including: Charging: USB-C socket with a supercharge function (80% charge in ~40 minutes) vs. the Mighty’s DC plug (full charge in 2-...
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What is the XLUX ROFFU Lite Kit?
The XLUX ROFFU Lite Kit is a high-performance dry herb vaporizer that utilizes advanced convection heating to provide pure and efficient vaporization. It features a removable battery, fast heat-up ...
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How long does the XMAX QOMO battery last?
On a full charge, the XMAX QOMO battery lasts for at least 12 sessions when set to a 4-minute session at the highest temperature of 240℃ (464℉). The 18650 2550mAh battery has a lifespan of approxim...
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How much material can the XMAX QOMO oven hold?
The XMAX QOMO oven bowl has a capacity of approximately 0.7ml.
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Can the XMAX QOMO be used to vaporize dry herb?
No, the XMAX QOMO is designed exclusively for wax and concentrates. It is not compatible with dry herb materials.
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Is the XMAX QOMO heating atomizer removable? How can it be removed?
Yes, the XMAX QOMO heating atomizer is removable. To remove it, simply unscrew the atomizer by rotating it counterclockwise. To install a new atomizer, rotate it clockwise until secure.