Support
- Total activity 125
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 58
Articles
Recent activity by Support-
Do you accept returns on shipped items?
We accept returns for faulty or damaged items. Please refer to our return policy for details.
-
What if I’m not home when my order arrives?
If no one is available at the time of delivery, your package may be taken to the nearest post office or courier depot for collection.
-
Do you require a signature upon delivery?
Some high-value orders may require a signature for added security. If you won’t be available, consider using a work address or parcel locker.
-
What happens if my package is lost or damaged?
If your package is lost or arrives damaged, please contact our support team at support@greenmart.com.au immediately. We’ll assist with a resolution.
-
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we may be able to update your address. Contact us ASAP with your order details.
-
What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated timeframe, please check your tracking link. If there are any issues, contact our support team at support@greenmart.com.au
-
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package using the provided link.
-
How long does it take to process my order?
Orders are typically processed and shipped within 1-2 business days after payment confirmation.
-
Where do you ship from?
All orders are shipped from our warehouse in Australia.
-
Do you offer free shipping?
We may offer free shipping on bulk orders or promotions. Please check our website for the latest deals.